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Gifts |
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FAQs |
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- How can I place an order?
- Ordering at the floraldominicana.com shopping centre is easy. Just follow these simple steps: Select your category, press your favorite product, fill and send the order form, complete your order paying with your credit card by 2Co or Paypal secure payments. No orders will be accepted/processed via telephone.
- What kind of credit cards can I use to purchase my flower-gift?
- Floraldominicana.com currently accepts Visa, MasterCard, American Express. Others payment methods are available asking information: contacto@floraldominicana.com
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- How do I know if the web site received my order?
- Floraldominicana.com have your order registered at the moment and you will receive a confirmation from us.
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- Where can I enter special instructions?
- Special Instructions can be added during the ordering process. If you have additional delivery information after the successful order registration, such as additional phone number or address details, kindly write us or send us a contact form.
- Will the item ordered look exactly the same as given in the picture?
- Flowers are seasonal products, and some varieties will therefore not always be available. A floraldominicana.com bouquet may thus look slightly different to that shown in the online shop. However, every floraldominicana.com bouquet is a work of art, freshly composed especially for you and you may rest assured that every effort will be made to match the colour and shape of the bouquet shown in the online picture.
- When will the order be delivered, at what time?
- We do not have any deliver time guarantee. Our flower shop will deliver during his regular business hours. If your flowers need to reach the recipient at a specific time please send us an email. The delivery time request morning/afternoon is not guaranteed, but we will do our utmost to meet your delivery time request.
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- How do I know if my order got fine delivered?
- FloralDominicana.com guarantees each order to be delivered on the requested delivery date during the regular labor hours. If by any reason the order cannot be filled you will be contacted by our customer service as soon we detect a delivery problem. Thus, if you do not hear or read from us you may be assured your order got delivered in the fresh and personal way guaranteed by floraldominicana.com. If you know that the order did not reach its delivery destination you may contact us and claim a non-delivery with your order- number as reference.
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- How can I change an order?
- If you need to change the delivery details kindly write us an email or call us during our business hours. Due to the various time zones & public business hours in individual countries, we are only able to grant changes of an order placed, if we get notification at least 24h prior the requested delivery date.
- When can I get personal assistance?
- Please contact us in the various ways shown at the Customer Service section.
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- Sunday and Holiday Deliveries
Delivery service is often not available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may have to be delivered the day before or the day after the date requested.
Recipient Not Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:
- Call the recipient to schedule an appropriate delivery time
- Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
- Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
- Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information
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